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Refund Policy

Refunds will be accepted as the result of an error in payment processing or over-payment by an individual. 

If you feel that there has been an error or over-payment on your behalf, please contact [email protected] to initiate the refund process. All refunds will be processed by the Accounting Department of The Children's Institute of Pittsburgh once we are able to confirm the error or over-payment. Refunds are typically processed within 5-7 business days from the time of request and using the original payment method.

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Not sure what the next step is? You can always call our Information Center at 412.420.2400 to speak to a team member who can direct you to the support and answers you need.

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